How is usage counted?
Simply: you always see your plan as a %. Your portal shows one bar — "your plan is 62% used" — and you can ask Ava herself how much is left. We send you an alert at 75% and again at 90%, so nothing ever sneaks up on you. No meters, no decoder ring, no surprise line items.
What happens if I use up my plan?
First — you'll have seen it coming, thanks to the 75% and 90% alerts. If you do hit 100% in a busy month, you get a courtesy window so no caller is dropped mid-stride, and then it's one tap: add a top-up pack (Small — $79 · Medium — $179 · Large — $329) or upgrade your plan. Top-ups reset at the end of each billing month. If you're topping up regularly, upgrading is always the better value — we built it that way on purpose.
Is there a trial?
Better — there's a live demo. Call Mateo at +1 (650) 628-8717 right now: he'll answer your questions and get you a live demo where Ava books a sample appointment with you, on the call. That's the product, not a video of it. The demo runs the full Max configuration; voice, features, and capacity vary by plan — we'll tell you exactly what your plan sounds like before you sign anything.
Is there annual billing?
Yes — annual is simply 12 months at the monthly price. We don't play the discount-pressure game: the price is the price, the same for everyone, whichever way you pay. What your subscription does include, always: ongoing service, updates, and every new voice-model improvement we ship.